The Fundamentals of Front Office Operations Rise Course

Target Audience

Employees at hospitality software company

Tools Used

Rise, Canva, Audacity, ChatGPT

Challenge

Demonstrate holistic understanding of Front Office Agent role in hotel operations so that employees lead with empathy in their customer interactions.

Solution

In this scenario-based Rise course, the learner stays overnight at a hotel full of retired front office agents before their first day on the job. Each guest interaction teaches an important lesson about the role. Learners are expected to complete and empathy map and discuss it with their manager to complete the learning experience.